Prices & Payment
What are included and excluded in the rates listed on your site?
The rate is per room, per night. Full board plan includes room, three gourmet meals daily featuring both Chinese and Western cuisines, a selection of local and imported beverages during the meals. Taxes are included as well. We also offer breakfast only plan. Personal expenses such as telephone calls, laundry service, bar, business center, gift items purchase are not included. When you enter Longji Terraces Scenic Area, you will be charged an entrance fee by the Ticket Office, which is similar to an entrance fee to a national park. Currently, the entrance fee is CNY80 per person as of August, 2012 and it is not included in our rate. Since you will hike uphill for 25-30 minutes from Ping'an Parking Lot to Li-An Lodge, you might want to hire a porter to carry your luggage. Porter fee is not included in our rate. Currently the porter fee is about CNY30-50 per piece of luggage depending on the size and weight as of August, 2012.
What kind of payment do you accept?
We accept major credit card payments, including VISA, MasterCard, Discovery and American Express. We also accept US funds check payment payable to China Span. If you wish to initiate a wire transfer, please contact us so we can give you our bank account information. During your stay at Li-An Lodge, you can pay for your personal expenses by credit card as well, but a 3% credit card processing fee will be charged additionally.
When will my credit card be charged?
When the booking is confirmed and we receive your credit card details, your credit card will be charged. We require prepayment of the whole amount at the time of reservation to secure your reservation. For cancellation and changing, our cancellation policy applies.
What's the cancelation policy?
We request a deposit of US$100 at the time of booking. Full payment is required 30 days before the check-in date. If the reservation is canceled more than 30 days preceding your check-in date, a $20 penalty is charged. If the reservation is canceled between 30 and 15 days preceding your check-in date, 50% of the total amount is refunded. If the reservation is canceled within 15 days of your check-in date, there is no refund.